Shipping policy

Order Processing

  • Orders are processed within 5–14 business days after receiving your confirmation email.

  • You will receive another notification when your order has shipped.

  • We do not process or ship orders on weekends or holidays.

Domestic Shipping (Canada)

  • We offer Standard Shipping via Canada Post, UPS, or equivalent.

  • Estimated delivery: 2–5 business days depending on location.

  • Expedited shipping options are available at checkout.

United States Shipping

  • We ship to the US from Canada using tracked services (Canada Post, UPS, USPS partnership).

  • Estimated delivery: 5–12 business days.

  • Duties & taxes: For most toy products (HS Code 9503.00), tariffs may apply under CUSMA. US Customs may still apply import taxes depending on your state.

International Shipping

  • We ship worldwide where service is available.

  • Delivery times vary by country: 7–21 business days on average.

  • Import duties, taxes, and customs fees are the responsibility of the buyer.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location, chosen method, and package weight.

  • Free shipping promotions (if offered) will be clearly displayed at checkout.

Order Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages

  • BenchBlade is not responsible for delays caused by carriers, customs, or weather conditions.

  • If your package is lost in transit, please contact us at [your email], and we’ll help file a claim with the carrier.

Returns Due to Incorrect Address

  • Please double-check your shipping details at checkout.

  • Orders returned to us due to an incorrect or incomplete address will require re-shipping at the customer’s expense.